As companies continue to look for ways to reduce business costs and improve productivity, many are starting to deploy more remote employees in various departments like sales and customer service. Even before the current COVID-19 pandemic, the US has seen 91% growth in remote workers in the last 10 years, and that number is expected to increase dramatically as more companies respond to the current situation with remote work environments. Fortunately, remote workforce communication technology is available, easy to use and affordable.
There are many benefits for enabling remote work such as eliminating the need to commute, more flexible work schedules, less distractions as well as reduced costs for both businesses and employees.To operate an efficient remote workforce, businesses must to utilize a cloud-based virtual phone system. Advanced virtual phone solutions enable remote employees to operate in the same manner as if they were in the office.
Virtual phone systems enable remote employees to keep work calls separate from personal calls by adding a business line and all the business phone features to a personal smartphone. Remote employees can have a professional business greeting and menu-driven business phone features enabled on their personal smartphones. It also allows companies to separate the costs for the business line from the remote employee’s personal line and avoid pushing increased costs to their employee’s personal phone bill.
Advanced virtual phone systems provide features such as auto-attendant, call routing, professional greetings, interactive voice response, call forwarding, voicemail-to-email and many other important features to allow remote employees to increase productivity while maintaining professionalism.
Here are some top benefits of using a virtual phone system for businesses and remote employees.
Increase Workforce Mobility
Virtual phone systems enable remote employees to work as if they were in an office setting. By routing an existing business phone number to a remote employee’s personal smartphone, it ensures business can be conducted anywhere and no important calls are missed.
A cloud-based virtual phone system removes communication obstacles for onsite and remote employees by having one phone system that can be accessed by everyone within an organization regardless of their location. When remote employees leave their homes or remote offices, they have access to the company phone system through a mobile app to make and receive calls as well as access voicemail on the go.
Enhance Employee Productivity
By increasing mobility, virtual phone systems can improve the productivity of remote employees. Remote workers can enjoy the same benefits as onsite workers with a virtual auto-attendant to greet callers as well as call forwarding, voicemail-to-email and many other features.
Custom phone number extensions can be set up for each remote employee, making it easy to reach them without having to remember their personal mobile numbers. Remote employees can quickly connect with onsite employees through extensions just as if they were in the same building without losing audio quality.
A virtual phone system enables businesses to quickly hire new remote employees as new phone extensions can be easily added in minutes, allowing new remote workers to get up and running quickly on their own personal smartphone with dedicated extensions, greetings and call forwarding.
Reduce Business Costs
Cloud-based virtual phone systems reduce business costs. They eliminate the need to purchase multiple phones/landline numbers and simplify the billing process by eliminating the need to have multiple phone bills. Second, it reduces long distance call charges so businesses can hire more remote employees and eliminate additional relocation costs for hiring onsite employees.
Virtual phone systems also reduce customer service call center costs by allowing businesses to employ more remote support agents rather than having them all in-house. IT costs can also be reduced as virtual phone systems are easier and quicker to deploy and support than traditional landline phone systems.
As more businesses start to expand and hire more remote employees, utilizing a cloud-based virtual phone system allows employees, both remote and onsite to be more collaborative and productive while reducing costs.
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